Order processing
Omber works to process and dispatch orders as quickly as possible. Orders are handled Monday through Friday, excluding holidays. Once your order has been packed and shipped, you'll receive a confirmation email with tracking details so you can follow your delivery in real time.
Most in-stock orders ship within 2 business days, but processing may take up to 5 business days during high-volume periods such as Black Friday, Cyber Monday, and the holiday season.
Because fulfillment begins shortly after checkout, orders cannot be modified or changed once submitted. Pre-orders may be cancelled within 7 days of purchase — see our Refunds, Returns & Exchanges policy. Please review your shipping information and cart carefully before placing your order.
Delivery estimates are guidelines and may be affected by factors outside our control, including customs inspections, courier delays, or local holidays.
Please allow up to 12 business days from the date of your shipping confirmation before contacting us about your order. If your package has not arrived within that window, email omber.co@gmail.com and we'll assist.
Returned to sender packages
If your package is returned to Omber due to an incorrect address, refused delivery, or an uncollected parcel, contact omber.co@gmail.com.
We'll help determine the next steps and arrange reshipment if desired. Please note that additional shipping costs may apply. Packages returned to sender will not be resent automatically without customer confirmation.
Shipping costs & timelines
Pre-orders
Free shipping on all pre-orders. Fall Collection '26 pre-orders are expected to ship early–mid October.
United States
• Standard Shipping: $9.99 (3 to 7 business days)
• Express Shipping: $19.99 (2 to 4 business days)
All US shipments include tracking and delivery confirmation. Remote areas may require additional time.
Canada
Free on orders over $100 USD; below that, a flat rate is calculated at checkout.