Please review your order carefully before completing checkout. By placing an order with Omber, you agree to the terms below as part of our Terms & Conditions.
Our policies are designed to balance customer experience, product integrity, and sustainability as we scale.
Order modifications
Size or color changes
If you need to modify the size or color of an item, contact us at omber.co@gmail.com before your order has been fulfilled. Once an order has been fulfilled, changes cannot be made.
Order cancellations
Pre-orders can be cancelled within 7 days of purchase for a full refund. Outside of that window, orders cannot be cancelled once they have been confirmed.
USA policy
Exchanges (preferred option)
We offer size exchanges within 14 days of delivery, subject to availability, for a one-time $9.99 exchange fee.
- Exchanges are available for sizing only
- We ship the replacement item once the exchange is approved
- Items must be unworn and unused (trying the garment on once is okay), unwashed and free of odors, stains, or damage, and in their original packaging
This approach helps ensure you receive the correct fit as quickly as possible.
Returns & store credit
If you do not wish to exchange your item, you may request a return for store credit within 14 days of delivery.
Important notes:
- All approved returns are issued as store credit only
- Cash refunds are not offered
- Original shipping fees are non-refundable
- Customers are responsible for return shipping costs
- Items must be unworn and unused (trying the garment on once is okay), unwashed and free of odors, stains, or damage, and in their original packaging
Returned items are inspected upon receipt. Once approved, store credit will be issued within 5–7 business days.
Refunds
Refunds to the original payment method are only provided in the following cases:
- Manufacturing defects
- Incorrect item shipped
If a refund is processed after your package has already shipped, the original shipping cost paid is not refunded.
If your item arrives defective or incorrect, contact us within 7 days of delivery with photos and your order number so we can resolve the issue.
Omber is not responsible for theft or missing packages once the item is successfully delivered. If your item is marked as delivered at the correct address and is later stolen or missing, it is on the customer to work with the carrier to resolve this.
International policy (Canada, etc.)
Due to shipping and customs limitations, we are unable to accept returns on international orders at this time. Please check your order carefully before purchasing.
If your international order arrives damaged or defective, contact us within 5 days of delivery at omber.co@gmail.com with photos of the damage, and we will work with you to resolve the issue.
Final sale items
Items marked FINAL SALE are not eligible for return, exchange, or refund. This includes, but is not limited to:
- Limited releases
- Discounted items marked FINAL SALE
- Special collaborations
Please review product pages carefully before purchasing.
Price adjustments
Promotions, discounts, and sales cannot be applied retroactively. Orders placed prior to a promotion are not eligible for price adjustments.
Lost or stolen packages
Once an order has been marked as delivered by the carrier, Omber is not responsible for lost or stolen packages if the shipping address provided at checkout was correct. Please report any delivery issues within 14 days of the delivery confirmation.
Additional notes
- Exchanges and returns are subject to stock availability
- Abuse of returns or exchanges may result in refusal of future service
- Policies apply to US orders only unless otherwise stated
If you have questions, contact us at omber.co@gmail.com — we're here to help.