Pre-orders
What is a pre-order?
When you pre-order, you reserve your size from the production run. This is how we avoid overproducing and then discounting the excess.
When am I charged?
When you place your order.
When will my order ship?
Expected early–mid October. If timing changes, we'll email you.
Can I cancel a pre-order?
Yes — within 7 days of placing it, for a full refund. Email omber.co@gmail.com with your order number. Outside that window, orders can't be cancelled.
Can I order a pre-order item and an in-stock item together?
Yes, but the order ships together when the pre-order item is ready. If you want the in-stock item sooner, place two separate orders.
Shipping
How much is shipping?
Free on every pre-order — no code needed. Otherwise, US standard shipping is $9.99 (3–7 business days) and express is $19.99 (2–4 business days). Canada is free over $100 USD, with a flat rate below that.
Where do you ship?
Canada and the United States.
How long does delivery take?
3–7 business days after dispatch for standard shipping. You'll get tracking by email when the carrier scans your parcel.
Sizing & fit
How do I choose a size?
Every product page has a Size & Fit section with a height and chest chart. The numbered Fall Collection pieces are cut close to true to size; the "For the Days Off" graphic tees are cut oversized and boxy, so order your usual size.
I'm between sizes / still not sure.
Email omber.co@gmail.com with your height, your usual size, and how you like things to fit. We'll tell you what to take.
What if it doesn't fit when it arrives?
Size exchanges are available within 14 days of delivery for a one-time $9.99 exchange fee, subject to availability. Email us with your order number and the size you want.
Returns
What's your return policy?
US orders: size exchanges within 14 days of delivery ($9.99 exchange fee), or returns for store credit within 14 days on items that are unworn, unwashed and in their original packaging. Cash refunds are only issued for manufacturing defects or incorrect items. See our Refunds, Returns & Exchanges policy for full details.
Why store credit?
Every piece is produced in a limited run, so change-of-mind returns come back as credit. Exchanges are the fastest path to the right fit, which is why we prioritize them.
What if my item is defective or damaged?
We'll make it right — we'll replace it, and if we can't replace it, we'll refund you in full. Email us within 7 days of delivery with photos and your order number.
Are sale items returnable?
Yes, under the same terms — unless an item is marked FINAL SALE on its product page.
Products
Why do you list fabric weights?
Because gsm and fiber content are the honest reasons a garment feels the way it does. We'd rather show you the specs than describe the feeling.
Will a sold-out piece come back?
Collections are seasonal and finite. Restocks aren't guaranteed. New collections are announced to our email list first.
How often do you release?
One collection per season, with the occasional limited drop in between.
Still have a question? Email omber.co@gmail.com — it's a small team and we answer directly.